Refund & Return Policy

CosNova — Cosplay Costumes, Wigs & Accessories is an independent online cosplay shop for costumes, wigs, props, and accessories. CosNova at https://cosnova.online is not affiliated with cosnova Beauty GmbH, essence, Catrice, INAO, anime studios, game publishers, film studios, or franchise owners.

Refund & Return Policy

Our Promise to Our Valued Customers

We are committed to being your trusted partner by delivering high-quality products, great service and the convenience you deserve. If you are not fully satisfied with your purchase, we are here to help you with an exchange, return or repair. If you received an item from us that you are not satisfied with, please contact Customer Service via email at support@cosnova.online.

Returns

  • As long as the products do not have man-made damage, we can offer a refund for any reason within 30 days after you receive the products. Return shipping fees are the customer's responsibility. Our policy lasts 30 days — if 30 days have gone by since you received the product, unfortunately we cannot offer you a refund or exchange.
  • Return for Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@cosnova.online and we will be glad to help.
  • Please contact us by email to request a return address before returning any item.

Email: support@cosnova.online

We cannot refund if one of the following situations occurs:

  1. The product is sent to the wrong address (including returning directly to the place of shipment without contacting us first).
  2. The return method chosen is cash on delivery.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you return an item for exchange, we will ship the replacement after receiving your returned product. Exchange time may vary depending on where you live. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee a refund if we do not receive your returned item.
  • Sale items (if applicable): Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
  • Late or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at support@cosnova.online.